Calls From Maps · EVRGRN Digital

Call Button Test

Free. About 2 minutes. A first check, not a full diagnosis.

Google's Performance number for Calls is not a count of conversations. It is a count of taps on the Call button. This short test checks two things: whether the Call button actually reaches you, and whether that Google number matches your own phone log.

Want a paper copy? Download the free one-page PDF. You can download it with or without leaving your details.

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Website

First name

Phone (optional)

What you need

A phone that is not signed in as the business owner
Your Google Business Profile Performance report
Your phone log or CRM for the same dates

The test

Use a phone that is not signed in as the owner. A spouse's phone, a second phone, or a browser in incognito is fine. Do not test while logged into the owner account. Google can show you a different view.
Search the way a customer would: your service plus your city. Example: plumber plus your town name.

What did you search?
Open your listing from Google Search. Look for the Call button. If it is there, tap Call. Read the number out loud, digit by digit. Does it match the number customers should reach? Does your business phone actually ring?

Call button on Search: Yes No

Number matched: Yes No

Phone rang: Yes No
Open the same listing in Google Maps. Check the Call button again. Tap Call again. Confirm the number and that the phone rings.

Call button on Maps: Yes No

Number matched: Yes No

Phone rang: Yes No
Open Google Business Profile, then Performance. Pick one date range, either the last 28 days or the last full calendar month. Write the dates down. Write the number labeled Calls.

From

To

Performance Calls (button taps)
Open your phone log or CRM for those same dates. Count the calls that actually reached you. Compare that count to Google's Calls number.

Answered calls on your phone log

What this means

This test is a first check, not a full diagnosis. The $37 Views-to-Calls Diagnostic Kit is the full workbook: a baseline card, the complete Call-path test, a decision tree, and three next actions. It does not promise rankings or a certain number of calls.

Get the $37 kit

You can also download the free one-page PDF to keep a paper copy of this test.

Independent educational check by Nate Koz / EVRGRN Digital / Calls From Maps. In Performance, Calls means taps on the Call button, not answered conversations or booked jobs. Not affiliated with Google. Completing this test does not guarantee calls, rankings, or revenue.