Call Button Test

1. Use a phone that is not signed in as the owner. A spouse's phone, a second phone, or a browser in incognito is fine. Do not test while logged into the owner account. Google can show you a different view.

2. Search the way a customer would: your service plus your city. Example: plumber plus your town name.

   What did you search?

3. Open your listing from Google Search. Look for the Call button. If it is there, tap Call. Read the number out loud, digit by digit. Does it match the number customers should reach? Does your business phone actually ring?

   Call button on Search: Yes No
   Number matched: Yes No
   Phone rang: Yes No

4. Open the same listing in Google Maps. Check the Call button again. Tap Call again. Confirm the number and that the phone rings.

   Call button on Maps: Yes No
   Number matched: Yes No
   Phone rang: Yes No

5. Open Google Business Profile, then Performance. Pick one date range, either the last 28 days or the last full calendar month. Write the dates down. Write the number labeled Calls.

   From

   To

   Performance Calls (button taps)

6. Open your phone log or CRM for those same dates. Count the calls that actually reached you. Compare that count to Google's Calls number.

   Answered calls on your phone log

See what this means